.page-faq {
  background: var(--cream);
  color: var(--ink);
}

.page-faq .faq-crumb {
  padding-top: 22px;
}

.page-faq .faq-hero {
  padding-top: 14px;
  padding-bottom: 8px;
}

.page-faq .faq-hero__grid {
  display: grid;
  gap: 26px;
  align-items: start;
}

.page-faq .faq-hero__copy .eyebrow {
  margin: 0 0 10px;
}

.page-faq .faq-hero__copy h1 {
  margin: 0;
}

.page-faq .faq-hero__copy .lede {
  margin-top: 16px;
  max-width: 60ch;
}

.page-faq .faq-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 22px;
}

.page-faq .faq-hero__note {
  margin: 16px 0 0;
  font-family: var(--font-mono);
  font-size: 12px;
  line-height: 1.7;
  letter-spacing: .02em;
  color: var(--muted);
}

.page-faq .faq-hero__figure {
  margin: 0;
  background: var(--warm);
  border: 1px solid var(--hair);
  box-shadow: var(--shadow-card);
  overflow: hidden;
}

.page-faq .faq-hero__figure img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  object-fit: cover;
}

/* ---------- 分流 ---------- */
.page-faq .triage {
  padding-top: clamp(40px, 7vw, 76px);
}

.page-faq .triage .eyebrow {
  margin: 0 0 10px;
}

.page-faq .triage h2 {
  margin: 0;
}

.page-faq .triage .lede {
  margin-top: 12px;
  max-width: 62ch;
}

.page-faq .triage__grid {
  display: grid;
  gap: 14px;
  margin-top: 26px;
}

.page-faq .triage-card {
  position: relative;
  padding: 22px 20px 20px;
  background: var(--warm);
  border: 1px solid var(--hair);
  box-shadow: var(--shadow-card);
  transition: transform 180ms var(--ease), box-shadow 180ms var(--ease);
}

.page-faq .triage-card::before {
  content: "";
  position: absolute;
  top: 0;
  left: 0;
  width: 3px;
  height: 100%;
  background: var(--red);
}

.page-faq .triage-card:hover {
  transform: translateY(-2px);
  box-shadow: var(--shadow-lift);
}

.page-faq .triage-card__symptom {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 0;
  font-family: var(--font-display);
  font-size: 20px;
  font-weight: 700;
  letter-spacing: -.01em;
  line-height: 1.3;
}

.page-faq .state-dot {
  flex: none;
  width: 9px;
  height: 9px;
  border-radius: 50%;
  display: inline-block;
}

.page-faq .state-dot--red { background: var(--red); }
.page-faq .state-dot--amber { background: var(--amber); }
.page-faq .state-dot--pitch { background: var(--pitch); }

.page-faq .triage-card__desc {
  margin: 10px 0 0;
  font-size: 14.5px;
  line-height: 1.75;
  color: var(--ink);
}

.page-faq .triage-card__chain {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px;
  margin: 16px 0 0;
  padding-top: 14px;
  border-top: 1px solid var(--hair);
}

.page-faq .chain-chip {
  display: inline-block;
  padding: 3px 8px;
  font-family: var(--font-mono);
  font-size: 11.5px;
  letter-spacing: .02em;
  color: var(--ink);
  text-decoration: none;
  border: 1px solid var(--hair);
  background: var(--cream);
  transition: background 160ms var(--ease), color 160ms var(--ease), border-color 160ms var(--ease);
}

.page-faq .chain-chip:hover,
.page-faq .chain-chip:focus-visible {
  background: var(--red);
  border-color: var(--red);
  color: #fff;
}

.page-faq .chain-dot {
  font-family: var(--font-mono);
  font-size: 12px;
  color: var(--muted);
}

/* ---------- 六步 ---------- */
.page-faq .steps {
  padding-top: clamp(44px, 8vw, 88px);
}

.page-faq .steps__head .eyebrow {
  margin: 0 0 10px;
}

.page-faq .steps__head h2 {
  margin: 0;
  max-width: 22ch;
}

.page-faq .steps__head .lede {
  margin-top: 12px;
  max-width: 62ch;
}

.page-faq .steps__layout {
  display: grid;
  gap: 24px;
  margin-top: 28px;
}

.page-faq .steps__rail {
  background: transparent;
}

.page-faq .steps__rail-title {
  margin: 0 0 10px;
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: .14em;
  text-transform: uppercase;
  color: var(--muted);
}

.page-faq .step-nav {
  display: flex;
  gap: 8px;
  margin: 0;
  padding: 0 0 4px;
  list-style: none;
  overflow-x: auto;
  scrollbar-width: thin;
}

.page-faq .step-nav__link {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 7px 11px;
  white-space: nowrap;
  text-decoration: none;
  color: var(--ink);
  background: var(--warm);
  border: 1px solid var(--hair);
  transition: background 160ms var(--ease), color 160ms var(--ease), border-color 160ms var(--ease);
}

.page-faq .step-nav__link:hover,
.page-faq .step-nav__link:focus-visible {
  background: var(--red);
  border-color: var(--red);
  color: #fff;
}

.page-faq .step-nav__num {
  font-family: var(--font-mono);
  font-size: 13px;
  font-weight: 700;
}

.page-faq .step-nav__name {
  font-size: 13.5px;
  letter-spacing: .01em;
}

.page-faq .steps__rail-note {
  margin: 14px 0 0;
  font-size: 12.5px;
  line-height: 1.7;
  color: var(--muted);
}

.page-faq .steps__rail-note a {
  color: var(--pitch);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .step {
  position: relative;
  padding: 22px 20px 24px;
  background: var(--warm);
  border: 1px solid var(--hair);
  box-shadow: var(--shadow-card);
  scroll-margin-top: calc(var(--bar-h-compact) + 20px);
  transition: border-color 180ms var(--ease), box-shadow 180ms var(--ease);
}

.page-faq .step + .step {
  margin-top: 16px;
}

.page-faq .step:target {
  border-color: var(--red);
  box-shadow: var(--shadow-lift);
}

.page-faq .step__head {
  display: grid;
  gap: 8px;
  align-items: center;
}

.page-faq .step__num {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 44px;
  font-weight: 700;
  line-height: .92;
  letter-spacing: -.02em;
  color: var(--red);
}

.page-faq .step__title {
  margin: 0;
}

.page-faq .step__lead {
  margin: 14px 0 0;
  font-size: 15.5px;
  line-height: 1.75;
  color: var(--ink);
}

.page-faq .step__grid {
  display: grid;
  gap: 12px;
  margin: 16px 0 0;
}

.page-faq .step__cell {
  padding-top: 10px;
  border-top: 1px solid var(--hair);
}

.page-faq .step__key {
  margin: 0;
  font-family: var(--font-mono);
  font-size: 10.5px;
  letter-spacing: .14em;
  text-transform: uppercase;
  color: var(--red);
}

.page-faq .step__val {
  margin: 6px 0 0;
  font-size: 14.5px;
  line-height: 1.75;
  color: var(--ink);
}

.page-faq .step-figure {
  margin: 18px 0 0;
  background: var(--warm);
  border: 1px solid var(--hair);
  box-shadow: var(--shadow-card);
  overflow: hidden;
}

.page-faq .step-figure img {
  display: block;
  width: 100%;
  height: auto;
  max-width: 100%;
  object-fit: cover;
}

.page-faq .step-figure__cap {
  padding: 12px 16px 14px;
  border-top: 1px solid var(--hair);
  font-size: 12.5px;
  line-height: 1.7;
  color: var(--muted);
}

/* ---------- 赛前高峰 ---------- */
.page-faq .peak {
  margin-top: clamp(44px, 8vw, 88px);
  padding: clamp(34px, 6vw, 64px) 0;
  background: var(--ink);
  color: var(--cream);
}

.page-faq .peak__grid {
  display: grid;
  gap: 30px;
  align-items: start;
}

.page-faq .peak h2 {
  margin: 0;
  color: var(--cream);
  max-width: 20ch;
}

.page-faq .peak .lede--light {
  margin-top: 14px;
  max-width: 58ch;
  color: var(--cream-62);
}

.page-faq .peak-list {
  margin: 22px 0 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 12px;
}

.page-faq .peak-list__item {
  display: grid;
  grid-template-columns: 26px 1fr;
  gap: 10px;
  align-items: start;
  font-size: 14.5px;
  line-height: 1.75;
  color: var(--cream);
}

.page-faq .peak-list__num {
  font-family: var(--font-mono);
  font-size: 12px;
  font-weight: 700;
  line-height: 1.9;
  color: var(--signal);
  border: 1px solid var(--cream-28);
  text-align: center;
  width: 24px;
  height: 24px;
}

.page-faq .peak__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 24px;
}

.page-faq .peak__stats {
  display: grid;
  gap: 1px;
  background: var(--cream-16);
  border: 1px solid var(--cream-16);
}

.page-faq .peak-stat {
  padding: 20px 18px;
  background: var(--ink);
}

.page-faq .peak-stat__num {
  margin: 0;
  font-family: var(--font-mono);
  font-size: clamp(34px, 6vw, 52px);
  font-weight: 700;
  line-height: 1;
  letter-spacing: -.02em;
  color: var(--signal);
}

.page-faq .peak-stat__label {
  margin: 10px 0 0;
  font-size: 13px;
  line-height: 1.7;
  color: var(--cream-62);
}

/* ---------- 其他疑问 ---------- */
.page-faq .questions {
  padding-top: clamp(44px, 8vw, 88px);
}

.page-faq .questions .eyebrow {
  margin: 0 0 10px;
}

.page-faq .questions h2 {
  margin: 0;
  max-width: 24ch;
}

.page-faq .questions .lede {
  margin-top: 12px;
  max-width: 62ch;
}

.page-faq .qa-list {
  margin-top: 26px;
  border-top: 1px solid var(--hair);
}

.page-faq .qa-list .fold {
  background: var(--warm);
  border: 1px solid var(--hair);
  border-top: 0;
}

.page-faq .qa-list .fold__toggle {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  width: 100%;
  padding: 16px 18px;
  text-align: left;
  background: transparent;
  border: 0;
  cursor: pointer;
  color: var(--ink);
  transition: background 160ms var(--ease);
}

.page-faq .qa-list .fold__toggle:hover,
.page-faq .qa-list .fold__toggle:focus-visible {
  background: var(--cream);
}

.page-faq .qa-list .fold__title {
  font-family: var(--font-display);
  font-size: 17px;
  font-weight: 700;
  letter-spacing: -.01em;
  line-height: 1.4;
}

.page-faq .qa-list .fold__sign {
  flex: none;
  font-family: var(--font-mono);
  font-size: 18px;
  line-height: 1;
  color: var(--red);
}

.page-faq .qa-list .fold__panel {
  padding: 0 18px 18px;
  font-size: 14.5px;
  line-height: 1.8;
}

.page-faq .qa-list .fold__panel p {
  margin: 0 0 10px;
}

.page-faq .qa-list .fold__panel p:last-child {
  margin-bottom: 0;
}

.page-faq .qa-list .fold__panel a {
  color: var(--pitch);
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* ---------- 反馈 ---------- */
.page-faq .escalate {
  padding-top: clamp(44px, 8vw, 88px);
  padding-bottom: clamp(48px, 9vw, 96px);
}

.page-faq .escalate__grid {
  display: grid;
  gap: 26px;
  align-items: start;
}

.page-faq .escalate__copy .eyebrow {
  margin: 0 0 10px;
}

.page-faq .escalate__copy h2 {
  margin: 0;
  max-width: 20ch;
}

.page-faq .escalate__copy .lede {
  margin-top: 12px;
  max-width: 58ch;
}

.page-faq .escalate__list {
  margin: 22px 0 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 12px;
}

.page-faq .escalate__item {
  display: grid;
  grid-template-columns: 34px 1fr;
  gap: 10px;
  align-items: start;
  padding-top: 12px;
  border-top: 1px solid var(--hair);
  font-size: 14.5px;
  line-height: 1.75;
}

.page-faq .escalate__num {
  font-family: var(--font-mono);
  font-size: 13px;
  font-weight: 700;
  line-height: 1.9;
  color: var(--red);
}

.page-faq .escalate__links {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin: 24px 0 0;
}

.page-faq .contact-card {
  padding: 22px 20px 20px;
  background: var(--charcoal);
  color: var(--cream);
  border-top: 4px solid var(--red);
  box-shadow: var(--shadow-card);
}

.page-faq .contact-card__title {
  margin: 0 0 16px;
  font-family: var(--font-display);
  font-size: 20px;
  font-weight: 700;
  letter-spacing: -.01em;
  color: var(--cream);
}

.page-faq .contact-card__row {
  padding: 12px 0;
  border-top: 1px solid var(--cream-16);
}

.page-faq .contact-card__row:first-of-type {
  border-top: 0;
  padding-top: 0;
}

.page-faq .contact-card__key {
  margin: 0 0 6px;
  font-family: var(--font-mono);
  font-size: 10.5px;
  letter-spacing: .14em;
  text-transform: uppercase;
  color: var(--signal);
}

.page-faq .contact-card__val {
  margin: 0;
  font-size: 14.5px;
  line-height: 1.75;
  color: var(--cream);
  overflow-wrap: anywhere;
}

.page-faq .contact-card__val a {
  color: var(--cream);
  text-decoration: none;
  border-bottom: 1px solid var(--cream-28);
}

.page-faq .contact-card__val a:hover,
.page-faq .contact-card__val a:focus-visible {
  color: var(--signal);
  border-bottom-color: var(--signal);
}

.page-faq .contact-card__note {
  margin: 16px 0 0;
  padding-top: 14px;
  border-top: 1px solid var(--cream-16);
  font-size: 12.5px;
  line-height: 1.7;
  color: var(--cream-62);
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .triage__grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .step__head {
    grid-template-columns: 88px minmax(0, 1fr);
    gap: 18px;
  }

  .page-faq .step__grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 16px;
  }

  .page-faq .peak__stats {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}

@media (min-width: 900px) {
  .page-faq .faq-crumb {
    padding-top: 26px;
  }

  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 1.06fr) minmax(0, .94fr);
    gap: 44px;
  }

  .page-faq .triage__grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 16px;
  }

  .page-faq .peak__grid {
    grid-template-columns: minmax(0, 1.15fr) minmax(0, .85fr);
    gap: 48px;
  }

  .page-faq .escalate__grid {
    grid-template-columns: minmax(0, 1.15fr) minmax(0, .85fr);
    gap: 44px;
  }

  .page-faq .contact-card {
    padding: 26px 24px 22px;
  }
}

@media (min-width: 960px) {
  .page-faq .steps__layout {
    grid-template-columns: 208px minmax(0, 1fr);
    gap: 48px;
    align-items: start;
  }

  .page-faq .steps__rail {
    position: sticky;
    top: calc(var(--bar-h-compact) + 24px);
    align-self: start;
  }

  .page-faq .step-nav {
    flex-direction: column;
    gap: 2px;
    overflow: visible;
    padding: 0;
    border-left: 1px solid var(--hair);
  }

  .page-faq .step-nav__link {
    background: transparent;
    border-color: transparent;
    border-left: 2px solid transparent;
    padding: 9px 12px;
  }

  .page-faq .step-nav__link:hover,
  .page-faq .step-nav__link:focus-visible {
    background: var(--warm);
    border-color: transparent;
    border-left-color: var(--red);
    color: var(--ink);
  }

  .page-faq .step-nav__link:hover .step-nav__num,
  .page-faq .step-nav__link:focus-visible .step-nav__num {
    color: var(--red);
  }

  .page-faq .step {
    padding: 26px 26px 28px;
  }

  .page-faq .step__num {
    font-size: 72px;
  }

  .page-faq .step__head {
    grid-template-columns: 116px minmax(0, 1fr);
    gap: 22px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .triage-card,
  .page-faq .chain-chip,
  .page-faq .step-nav__link,
  .page-faq .step,
  .page-faq .qa-list .fold__toggle {
    transition: none;
  }

  .page-faq .triage-card:hover {
    transform: none;
  }
}